Customer Service

We ship our merchandise via various ground methods. The estimated lead time is 2-4 days. Please note that these lead times are only estimations. Other factors may increase the stated lead times (During the Christmas season, lead times may increase). If your product is on back order we will normally inform you by email, however, if you do not receive your product by the estimated time, please contact us.

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 614-766-6867 or via email webmaster@frannysgiftgallery.com.

Items may be returned within 15 days of delivery when in accordance with our return policy as stated herein. To avoid any delay in processing your return or exchange, please read the following policy and follow the instructions exactly as stated.

Due to the inherent porous material of our plush products, and to ensure customer safety, Webkinz, are not returnable.

Damaged Goods:

While we make every effort to prevent shipping damage, on rare occasions it may occur. For your own protection, please do not sign for merchandise until you have inspected it for damage, and retain the original shipping carton. If there appears to be shipping damage, do the following:

Returns:

To place an order please begin by navigating through our many categories and products. Then, add products to your cart and when you have finished adding products click on the checkout button and follow the prompts to complete your order. 

Sales Tax

Sales tax on shipments to Ohio will be collected at a rate of 6.75% or the current rate. Sales tax will only be collected on the merchandise subtotal. This amount will be added to your merchandise total and will reflect on your credit card charge.

Typographical Errors:

In the event that a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any such order, whether or not the order has been confirmed and your credit card charged. A credit shall be issued immediately to your credit card account for the amount charged in the incorrectly priced order.

Disclaimer:

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to items herein being purchased is retained by the seller until the purchaser pays for the goods and only at that time does the title pass to the purchaser. If items herein are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer's warranties for exported items may vary or even be rendered void. If you have any questions, please inquire. Any and all liability is only for the products purchased.